How West Solutions streamlined operations to accelerate onboarding at iPractice

A strategic process transformation that connected business goals, user experience, and compliance within Europe’s evolving digital-health landscape.

Understanding the Strategic Challenge

As iPractice expanded its hybrid therapy network, it faced new challenges in scaling internal workflows and maintaining compliance across multiple jurisdictions.

Setting the Direction

West Solutions conducted a maturity and process audit, aligning every improvement with iPractice’s mission — accessible, secure, human-centred care. Together with management, we defined goals for automation, data trust, and clinical transparency.

Implementation and Governance

• Introduced unified process logic for patient onboarding and therapist coordination.
• Automated APIs for secure synchronisation between CRM and scheduling tools.
• Built privacy and authentication layers meeting GDPR and Dutch health-data requirements.
• Documented clear ownership and scaling procedures for internal teams.

Tangible Impact

• Onboarding time cut by over 40 %.
• Greater transparency across clinical and administrative roles.
• Architecture ready for expansion to other EU markets.

Why It Matters

Digital transformation in healthcare is not only technical — it’s organisational. By connecting automation with governance and patient trust, iPractice built a foundation for sustainable growth.